Job Information
Stanley Black and Decker DeWalt Service Technician (Full-Time) in Mississauga, Canada
Job Title:
DeWalt Service Technician (Full-Time)
Location/s:
Mississauga CAN - Millcreek Dr
POSITION: DeWalt Service Repair Technician
REPORTS TO: Service Branch Manager
DIVISION: Product Service
Location: Mississauga, ON
The Why
Our team at Stanley Black & Decker embraces the critical importance of employment equity, diverse representation, and inclusive work environments. Our culture is dynamic, results-oriented, focused on change and share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you’ll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.
The What
Recognized as one of Canada's Top Employers For Young People (2020 and 2021) and Greater Toronto's Top Employers (2020 and 2021) and Canada’s Best Diverse Employers (2020 and 2021). The Technician will be primarily responsible for estimating and repair of Stanley Black & Decker products received in the service center. The successful candidate will have a working knowledge of computers, use of repair equipment and repair techniques. The successful candidate will also uphold the Stanley Black & Decker image, philosophy and warranty policies.
What you will do
As part of the DeWalt Factory Service Store you will be apart of a very important team as a DeWalt Factory Service Repair Technician. You will get to:
Estimation and completion of repairs, including proper identification of SKU’s and parts needed
Processing of service work orders, logging, tracking, follow-up.
Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
Provide technical assistance to distributors/end users/staff
Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
Verify and administer warranty on products through date codes, parts condition identification
Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
Coordinate and follow up with customer parts and tool orders
Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
General service branch opening and closing responsibilities including cash registers and computers
Assist with shipping and receiving within the Branch and other duties
Selection Standards
Graduate of a community college or trade school preferred
Compressor repair experience on equipment an asset
Experience in a service environment a must, preferably with power tool repair experience
Effective communication and sales skills, and experience in working directly with the public
Strong organizational skills, and ability to complete tasks in tight time frames
Knowledge of cash registers and computers, especially Microsoft Office, an asset
What you get
We care about the safety and the well-being of our employees. It is our utmost priority
A supportive work environment where you can be your best every day
Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
We offer different ways for you to give back to communities where we operate
Competitive compensation & benefits package
Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Benefits & Perks
You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!