Job Information
Stanley Black and Decker Customer Service Specialist with English (Business Care Team) in Warsaw, Poland
Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, outdoor products and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. http://kariera.sbdinc.pl/
Customer Service Specialist with English (Business Care Team)
Location: Warsaw: remote , office presence required during onboarding
Duration: 2 year contract with possibility of extension, employment through Stanley Black & Decker
Customer Service Front Office (Business Care Team).
Purpose
You will be responsible for processing customers' orders and warranties in SAP, handling disputes, mails, phones and quotations for Polish clients. Polish advanced and English intermediate (B1 level) language required
The Job (Responsibilities)
Everyday support of the customer service / business care team
Processing customers' orders and warranties in SAP for assigned region
Collaboration with local teams to reach common goals or to prevent backlogs
Preparing and completing reports to monitor the workload
Participating in quality improvement / team meetings
Answering incoming calls with Polish-speaking clients.
The Person (Requirements)
Previous experience in customer service is an advantage
Language skills: Polish, English communicative (at least intermediate/B1 level)
Can-do attitude
Ability to work in virtual environment
Ensuring high quality of work
SAP knowledge is an advantage
Compliance with Stanley Black & Decker Values and Ethics
We offer
2 year contract with possibility of extension, employment through Stanley Black & Decker
From Monday-Friday
An international working environment where the team is focused on helping proceed orders and support coworkers
Private medical insurance, benefits package
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We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
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